Numara FootPrints Features and Benefits

Numara Asset Management Platform Integration

• View asset attributes from within the Numara FootPrints Issue
• Remotely manage the asset from within Numara FootPrints
• Remote control
• View file system
• View registry
• View events
• View processes
• Transfer files
• Run audit
• Ping
• Reboot
• Shutdown
• Wake Up

Migration

• Benefits
• Save time when migrating data
• Avoid loss of configurations by easily packing up configuration files
• Feature Highlights
• Back end script to pack up configuration files when migrating

Navigation

• Benefits
• Improve productivity with quick access to the Issues you find most important
• Feature Highlights
• Resize columns from the homepage
• Reorder columns with drag and drop functionality
• Single click to filter any column on the homepage

Performance

• Benefits
• Increase Agent and customer productivity with faster performance

For details on the features and benefits of FootPrints 10, refer to:

• Numara FootPrints 10 Features and Benefits

Different Uses for Numara FootPrints

While many people purchase FootPrints to solve one specific functional need, such as tracking internal help desk activities, documenting the external support center and CRM, or development/bug tracking, it can actually be used for a large variety of business functions and departments, supporting both internal and external customers.

Some of the departments or business functions that can benefit from using FootPrints for Issue management include:

• Corporate help desk
• Numara FootPrints for Customer Service
• Issue tracking
• Incident management
• Problem management
• Asset requisitioning
• Change and Release Management
• Customer survey
• SOX financial control management
• SOX IT change management
• IT outsourcing
• HIPAA management
• Facilities management
• Human resources management
• Resource management
• Sales tracking
• Software change management
• Training management

The primary feature that makes FootPrints so flexible is that it is Workspace-based. Each Workspace is a separate sub-database within the system that can have its own fields, forms, users, and settings. It is this feature that enables you to create different areas within the system for different departments to use.