You are here: Chapter 1: Welcome to Numara FootPrints > Hardware and Software Requirements > Linux/UNIX Requirements

Linux/UNIX Requirements

As a 100% web-based software application, Numara FootPrints resides on a single, central computer running a web server. Client software is not required and a standard web browser is all that is needed to launch, run and manage the system. Numara FootPrints supports most platforms available today, as well as multiple browsers, databases, e-mail systems and client systems.

Versions of Numara FootPrints for UNIX and Linux web servers

Platform

Linux

Sun Solaris
Version Any Intel 32- or 64-bit Linux system built from glibc 2.3-2.10.x
Web Server Apache
Database(3)
  • MySQL 5-5.1.x
  • Oracle 10g/11g(1) Oracle Text required
  • Postgres 7/8

Hardware

1-20 Users(2)

All databases:

2GB RAM

1 Xeon® or Opteron™ 2.4 GHz processor or better

20 GB disk space

  

All databases:

2GB RAM

One 2+ GHz processor or better

20 GB disk space

Hardware

21-50 Users(2)

  

Oracle/MySQL/Postgres:

4GB RAM

2 Xeon® or Opteron™ 2.4 GHz processor or better

20 GB disk space

  

All databases:

4GB RAM

Two 2+ GHz processor or better

40 GB disk space

Hardware Large Volume

51+_ Users(2)

 Refer to the "Suggested Hardware Based on Volume" chart below.  
Email
  • Locally installed Sendmail
  • SMTP, i.e., as provided by Microsoft Exchange and Lotus Notes.
  • POP/IMAP/IMAP SSL, i.e., as provided by Microsoft Exchange and Lotus Notes.
Client Platform Any supported web browser, as defined below.
Web Browser

Microsoft Internet Explorer® 7 or 8

Mozilla® Firefox® v3.0.x or 3.5.x

Safari® 4.0.x on MAC OS

  
Server Virtualization

Numara FootPrints is supported if installed in a virtualized data center if it receives the resources defined above.

 

Numara FootPrints has been proven by Numara customers to function properly in virtualized data centers that use Parallels™ Virtuozzo®, VMware® ESXi, and VMware Infrastructure. As such, Numara FootPrints is supported in these environments to the extent of the product's functionality as long as it is installed on the approved OS platforms, web servers, and databases.Numara Software, Inc. makes no claims regarding Numara FootPrints' performance in these environments since the mix of other applications and hardware can have a direct impact on overall performance. Numara FootPrints may work properly on other virtualization products, but Numara does not make claims that it will. Furthermore, Numara FootPrints is not supported on VMware Server or VMware Workstation using the GSX engine in a production environment since it is not designed for hardware optimization.

 

(1) Use of Numara FootPrints with an Oracle database may require database licenses. For more information, contact Oracle at www.oracle.com.

(2) The number of users refers to the average number of concurrent users on the system at any one time. This should include agents and 1-2 percent of the total number of customers (if using Numara FootPrints for customer service). So, if you have 20 agents and 1000 customers using customer self-service, 30-40 users should be counted. This is only a rough guide. Actual load on the system is dependent upon your usage of Numara FootPrints.

(3)The Extended Starter Pack is required to use Linux, UNIX, Oracle, Postgres or MySQL database (with the Base Starter Pack only Windows/SQL Express and Server are supported). Please contact your salesperson for details on obtaining the Extended Starter Pack.