Miscellaneous Preferences
The options below are configured for the entire system.
After configuring options, enter your password and click Save.
- Sync Method—Choose whether to use manual one-way calendar synchronization or two-way synchronization with external calendars. The sync method choices are:
- Manual Calendar Sync (1-way)—This is the default selection. This option synchronizes
calendar appointments with your Outlook Calendar and does so only from
FootPrints to Outlook, i.e., it places FootPrints appointments in your Outlook calendar but does not place Outlook calendar appointments into your FootPrints calendar.
- FootPrints Sync (2-way)—Displays
a pop-up window for configuring the two-way calendar synchronization feature.
Refer to
FootPrints Sync for complete details on
using the FootPrints two-way synchronization with external calendars feature.
- Error
Alerts (administrators only)—Option
to receive a pop-up window when system errors occur. The log is still
viewable by selecting Administration
| System | Logs, regardless of which option selected here.
- Instant
Talk Preferences—Choose
whether to allow customers to initiate an Instant Talk session with you.
If you choose to not allow them to initiate Instant Talk sessions with
you, you'll still be able to initiate Instant Talk sessions with them
and with other Agents.
This option only applies if Instant
Talk is enabled.
- "Checkback"
Method—Select
whether or not to use the Java applet method for checkback. This function
runs regularly to check to see if you are available for chats and to check
for free concurrent licenses. The default is No
Java applet and is recommended for most users. Select
the correct method to minimize problems with losing mouse focus while
working within FootPrints, or
FootPrints "stealing"
focus from other active windows on your desktop:
- Java
applet—Recommended
for users with older versions of Internet Explorer, and for users with
Microsoft Java (often found on Windows 98/2000).
- JavaScript—Recommended
for users with Sun Java on their desktop (often installed on Windows XP/2003
desktops) and with newer versions of Internet Explorer v6. If
you encounter problems with page focus when using this checkback method,
try using the next selection, JavaScript/HTTP, to solve the problem. "Problems
with page focus" refers to a situation where, when checkback causes
a page reload, the FootPrints window reacquires the main focus when you
are working in some other application. This
is a rare problem.
- JavaScript/HTTP—Should you
encounter problems with page focus, as described in the preceding paragraph,
use this checkback method. Recommended
for users with Sun Java on their desktop (often installed on Windows XP/2003
desktops) and with newer versions of Internet Explorer v6.
- Numara AMP Authentication—This selection is only displayed when Numara Asset Management Platform is enabled for the system. This selection is used to enter credentials for authenticating the user to the Numara Asset Management Platform. Select the Edit button to enter your Numara AMP user name and password. Select the Clear button to clear the user name and password fields entirely (leaving no credentials for authentication). These values must match your Numara AMP (not FootPrints) login. If "guest credentials" are defined for agents and an agent has credentials defined in Preferences, only the credentials in Preferences are applied. If authentication through these credentials fails, the system does not apply the guest credentials as an alternative. The login name can take one of three forms:
- User ID login, for example:
jsmith
- Domain/login , for example:
widgetdomain/jsmith
- Internet style login, for example:
jsmith@widgetdomain.com
- Java Installation—This selection is only displayed when Numara Asset Management Platform is enabled for the system. Integration with Numara AMP requires a local installation of the Java runtime. Typically this is done automatically upon first use of an integrated Numara AMP feature. If your Java installation should become corrupt or put of date, you can manually correct it by selecting the Update My Java Installation button provided here. Contact your Numara AMP administrator if you need additional clarification.