Other Options

This group of functions cover various options that can be set on a Workspace-wide bases.  They include:

• Configuration Management and Service Catalog—Manage Configuration Management and Service Catalog options. This is only available if your organization has purchased the Configuration Management add-on module.
• Knowledge Base —Manage the Knowledge Base.
• Calendar and Scheduling —Configure the Workspace Work Schedule and default schedules for Agents.
• Report Templates —Create Report templates for single-Issue reports.
• Issue Edit Lock —View and unlock currently edited Issues.
• File Attachments —Manage file attachment directory.
• Colors—Manage the colors of the foreground, background, tables, and text of the interface.