System Administration
The focus of this section is on routine administration;
refer to Workspace Administration and other
chapters for additional important information on installing and administering
FootPrints. To access the
System Administration options, select Administration
| System from the FootPrints Toolbar.
Only the System Administrator can set system-wide options.
The
options are:
- FootPrints
Version—The
version of FootPrints running
on the server is listed at the top of this screen.
- Workspaces
—Create,
delete, and manage Workspaces.
- Configuration Management—Configuration Management is described in detail in Chapter 9: Advanced Features.
- Appearance
- System Preferences
—Configure
system-wide settings.
- Languages
—Configure
multiple language support.
- Colors
—Change
the display colors forFootPrints.
- Date and Time Format
—Choose
American, European or ISO format.
- FootPrints Fields
—Rename
FootPrints Fields (Title, Status, Priority...)
- Features
- Configure Email
—Setup FootPrints to handle incoming
email requests.
- Asset Management—Set
up asset management tool
- Instant Talk™—Configure
settings for Instant Talk™ one-on-one chat feature.
- Attachments
—Attachment
restrictions
- Users
- User Management
—Change
user’s password, add or delete user to/from FootPrints.
- Auto Add Customers
—Allow
Customers to be added automatically and assign these users to be assigned
to particular workspaces.
- Configure Authentication
—Select
password authentication type: FootPrints, Windows, UNIX or LDAP.
- Customer Forgot Password
—Allow
customers to request a password reminder email.
- User Roles
—Create
and manage system default roles for Agents and customers.
- Miscellaneous
- License Management—Get and install a new
license, show the details of your current license.
- Broadcast Message—Broadcast a message to
all logged in users.
- Logs—View and manage system logs.
- Web Server and/or Database Migration—Essential information you must read before doing a migration.
- Server Benchmark—Test server performance.
- Server Performance Report—Miscellaneous statistics for diagnosing performance problems.
- Debug Manager—Manage debugging tools.
- FootPrints User Group—Link to the FootPrints Bulletin Board to share ideas,
modifications, and questions with other FootPrints
users.
System Administrators are automatically given Workspace Administration
privileges in all workspaces.