As a 100% web-based software application, Numara FootPrints resides on a single, central computer running a web server. Client software is not required and a standard web browser is all that is needed to launch, run and manage the system. Numara FootPrints supports most platforms available today, as well as multiple browsers, databases, e-mail systems and client systems.
Versions of Numara FootPrints for Microsoft Windows web servers
| Platform |
Windows Server 2008 (32-bit and 64-bit) Windows Server 2008 R2 (32-bit and 64-bit) Windows Server 2003 (32-bit and 64-bit |
|
| File System | NTFS-formatted hard drive | |
| Web Server | Internet Information Server (IIS) v6-7.0 and Windows Server 2008 R2 with IIS 7.5 | |
| Database(4) | Microsoft SQL Server | Oracle |
| Version |
Microsoft SQL Server 2005/2008(1) Microsoft SQL Server Express 2005/2008 |
Oracle 10g/11g(2) (Note: The database can reside on a Windows, Linux, or UNIX server) Oracle Text required |
|
Hardware 1-20 Users(3) |
SQL Server on a different server: 2GB RAM 1 Xeon® or Opteron™ 2.4 GHz processor or better 20 GB disk space
SQL Server on the same server: 4GB RAM 1 Xeon® or Opteron™ 2.4 GHz processor or better 20 GB disk space |
Oracle on a different server: 2GB RAM 1 Xeon® or Opteron™ 2.4 GHz processor or better 20 GB disk space
Oracle on a different server: 4GB RAM 1 Xeon® or Opteron™ 2.4 GHz processor or better 20 GB disk space |
|
Hardware 21-50 Users(3) |
SQL Server on a different server: 4GB RAM 2 Xeon® or Opteron™ 2.4 GHz processor or better 40 GB disk space
SQL Server on the same server: 4GB RAM 2 Xeon® or Opteron™ 2.4 GHz processor or better 40 GB disk space |
Oracle on a different server: 4GB RAM 2 Xeon® or Opteron™ 2.4 GHz processor or better 40 GB disk space
Oracle on a different server: 4GB RAM 2 Xeon® or Opteron™ 2.4 GHz processor or better 4 GB disk space |
|
Hardware Large Volume 51+_ Users(3) |
Refer to the "Suggested Hardware Based on Volume" chart below. | |
|
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| Client Platform | Any supported web browser, as defined below. | |
| Web Browser |
Microsoft Internet Explorer® 7 or 8 Mozilla® Firefox® v3.0.x or 3.5.x Safari® 4.0.x on MAC OS |
|
| Server Virtualization | Numara FootPrints has been proven by Numara customers to function properly in virtualized data centers that use Parallels™ Virtuozzo®, VMware® ESXi, and VMware Infrastructure. As such, Numara FootPrints is supported in these environments to the extent of the product's functionality as long as it is installed on the approved OS platforms, web servers, and databases.Numara Software, Inc. makes no claims regarding Numara FootPrints' performance in these environments since the mix of other applications and hardware can have a direct impact on overall performance. Numara FootPrints may work properly on other virtualization products, but Numara does not make claims that it will. Furthermore, Numara FootPrints is not supported on VMware Server or VMware Workstation using the GSX engine in a production environment since it is not designed for hardware optimization. | |
(1) Use of Numara FootPrints with Microsoft SQL Server may require additional Microsoft licenses. For more information, contact Microsoft at www.microsoft.com. A no-cost Microsoft SQL Server Express 2005 is available from Numara Software, Inc..
(2) Use of Numara FootPrints with Oracle may require additional Oracle licenses. For more information, contact Oracle at www.oracle.com
(3) The number of users refers to the average number of concurrent users on the system at any one time. This should include agents and 1-2 percent of the total number of customers (if using Numara FootPrints for customer service). So, if you have 20 agents and 1000 customers using customer self-service, 30-40 users should be counted. This is only a rough guide. Actual load on the system is dependent upon your usage of Numara FootPrints.
(4)The Extended Starter Pack is required to use Linux, UNIX, Oracle, Postgres or MySQL database (with the Base Starter Pack only Windows/SQL Express and Server are supported). Please contact your salesperson for details on obtaining the Extended Starter Pack.